Payments and Conditions

Payment information

We accept the following methods of payment:

Paypal

You should fill the checkout form in all its details to ensure the order, after that you will be redirect to the Paypal website where you can safely conclude your shopping.
Be careful: an extra charge will be asked for this payment method.
Cialdedicaffe.com does not collect you bank details or credit card details.

Bank Wire Transfer

For any amount you can easily pay by bank wire transfer.
After the payment the invoice of your order will be sent to your account confirming your booking and the shipping date of your products.
Feel free to contact us for any specific questions.
Please do not charge us the wire transfer fee, the order won’t be shipped till we do not have the total amount on your bank account.
If you would like the payment back, our bank wire fee will be kept.

Duties and Taxes

Deliveries within the EU to private customers
In compliance with the current e-commerce legislation deliveries to private customers include the Italian VAT.

Deliveries outside the EU:
Cialdedicaffe.com is not responsible for any tax duties or taxes imposed by any countries other than Italy.
Please contact your local customs office to ask about the duty rate before booking on our website.

Shipping

All delivering are performed by Express Courier service with delivery within 2-3 days in Italy and around 7 days in Europe.
Some extra days for shipping around the world would be needed (it will be depend on where the products are destinated).
Please be aware of the fact that in Italy shipping will be done on volumetric weight and on real weight for internationl shipping.

Return and Refund

In accordance with the provision of Italian Legislative Decree no. 21 dated February 21, 2014, Cialdedicaffe.com grants you the right of withdrawal.
You can exercise this right within and not later than 14 (fourteen) working days from the date of receipt of the products, under loss of the right itself.

How to exercise the Right of Withdrawal

You must send a registered letter with acknowledge of receipt within the above mentioned term.
Alternatively and always within the same term, you can also send a fax or an e-mail.
In this case, however, you must confirm the cancellation of the order by sending a registered letter with acknowledge of receipt within the next 48 hours.
The address where you must sent the registered letters or the fax or the e-mail is the following:

Cialdedicaffe.com
St. Comunale di Mongreno n. 342.
10132 – Turin
Italy
e-mail: info@cialdedicaffe.com

The goods must be returned, in their original condition, within and not later than 14 (fourteen) working days from the date you received them (mentioned in the delivery note copy given to you together with the goods themselves) to the following address:

Cialdedicaffe.com
St. Comunale di Mongreno n. 342.
10132 – Turin
Italy

The goods must be returned, in accordance with the above mentioned procedure, by parcels sent on client’s expenses. Parcels returned by any other way will be refused.
According with the mentioned Italian Law, Cialdedicaffe.com will refund you, within the term of law, the sum paid to buy the goods less the sum paid as bank transfer and duties when required.

Privacy statement 

All personal data is regarded as confidential. Your data will be never released to any third parties.

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